Mailboxes and aliases

Everything about who has which email address lives on one screen in the Mail Admin area: Mail Accounts. It has two tabs — Mailboxes and Aliases.

• A mailbox is a real inbox that belongs to one person. It receives and stores mail, and that person signs in to read it.
• An alias is an extra address that has no inbox of its own — it simply forwards to a mailbox.

Knowing when to use which is the whole skill here, so let's take them one at a time.

Mailboxes — one inbox per person

Open the Mailboxes tab to see everyone who has a real inbox. To add someone:

1. Click to add a mailbox.
2. Enter the address before the @ — for example priya. The @yourco.in part comes from your verified domain.
3. Save.

That's it. Priya can now receive mail at priya@yourco.in and open it from the Mail tile on her home screen.

People sign in to their mailbox with their normal Webelio login — the same email and password they use for the rest of Webelio. There's no separate mail password to create or share.

info

A mailbox needs your domain to be connected and verified first. If you can't create one yet, finish setup — Step 2 covers connecting the domain.

Aliases — extra addresses that forward

Open the Aliases tab to set up shared or role-based addresses. An alias doesn't have its own inbox; mail sent to it drops into a real mailbox you choose.

Common examples:

• sales@yourco.in → forwards to your salesperson's mailbox
• support@yourco.in → forwards to whoever handles support
• info@yourco.in → forwards to the office manager

To add one, open the Aliases tab, enter the address (for example sales), and pick the mailbox it should forward to.

The nice part: if the person behind sales@ changes, you just point the alias at a different mailbox. The public address stays the same, so nothing on your website or business cards needs to change.

Mailbox or alias — which do I need?

You want...	Use a...
A personal inbox for an employee	Mailbox
A shared address like sales@ or support@	Alias (forwarding to a person)
An address for a role that changes hands over time	Alias (re-point it when the person changes)
Someone to sign in and read their own mail	Mailbox (an alias can't be signed into)

tip

Give each real person a mailbox, then layer aliases on top for the public-facing addresses. One person can sit behind several aliases at once — for example your office manager might receive info@, accounts@ and hello@ all in one inbox.

What's next

• Using webmail — how a person opens and uses their new inbox
• Set up Mail — the full turn-on checklist if you're not there yet